Great job getting empirical data on this. These are always theoretical possibilities, but knowing that it happens this often will be useful for informing consu

Great job getting empirical data on this. These are always theoretical possibilities, but knowing that it happens this often will be useful for informing consumer's behavior before they send a laptop to be fixed. The upshot seems to be, unless they fix it right in front of you, they'll snoop around about 1/2 the time.