There's a system at Amazon that lets customer service reps communicate with you after a call. I think it may even be a successor to the one Steve Yegge wrote ab

There's a system at Amazon that lets customer service reps communicate with you after a call. I think it may even be a successor to the one Steve Yegge wrote about whose UI was Emacs. Anyhoo, I called to complain because of the two orders I placed at Amazon in the past few weeks, one -- a video game -- arrived without media and the other didn't arrive at all. I'm beginning to think that with inflation and Amazon working conditions being what they are, there are people in the fulfillment chain just helping themselves to customer orders and reporting them delivered as intended. The CS rep processed the refund on the second package (I ordered a replacement for the first that arrived just fine) and I recommended she relay my complaints, with a word that these incidents jeopardize my willingness to do further business with Amazon, to higher ups at the service department and she agreed to do so. I thanked her for her help and ended the call. Few hours later I get an email through this system. The rep, whose name is "Princess", sent a personal note to tell me how much she appreciated how I was on the call, citing my "warm approach". Wherever you are, Princess, know that it was nothing. It's Jeff Bezos who needs to get his act together, and people like you are just on the front lines, catching hell from cranky bastards like me. I'm happy to show appreciation for help when it is given.