A lot from Dan Slimmons, especially : https://blog.danslimmon.com/2019/08/02/stop-apologizing-for-bugs/ https://blog.danslimmon.com/2019/08/02/stop-apologizing

A lot from Dan Slimmons, especially : https://blog.danslimmon.com/2019/08/02/stop-apologizing-for-bugs/ https://blog.danslimmon.com/2019/08/02/stop-apologizing-for-... https://blog.danslimmon.com/2019/07/15/do-nothing-scripting-the-key-to-gradual-automation/ https://blog.danslimmon.com/2019/07/15/do-nothing-scripting-... or https://blog.danslimmon.com/2017/06/30/cap-your-ticket-backlog/ https://blog.danslimmon.com/2017/06/30/cap-your-ticket-backl...