> A ticket represents a process Yep, and that process also involves other people, to review/ approve the fix to the typo. It then goes from being a few second

> A ticket represents a process Yep, and that process also involves other people, to review/ approve the fix to the typo. It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.