4 ms·
> A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit. A ticket represents a process (otherw
by The_Colonel 4y ago
> A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit.
A ticket represents a process (otherwise it has no added value over git commit message) and thus creates much more work than a couple of seconds.
- beachy 4y ago> A ticket represents a process Yep, and that process also involves other people, to review/ approve the fix to the typo. It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.
- Rapzid 4y agoYes, handoffs have overhead and create process waste. They are a process smell and should be investigated for ROI.