Thanks David. You make a great point, I completely agree now that you bring it up. Getting close to the users is something I didn't do with my previous startup

Thanks David. You make a great point, I completely agree now that you bring it up. Getting close to the users is something I didn't do with my previous startup, but was vital for getting Buffer off the ground. I talk a little about it in the "achieving scale by doing things that don't scale", such as personally emailing the first 1000 signups. Thanks for the reminder.