3 ms·
I think this is kind of baked in though. Part of the thought process seems to be, at least for non-paying customers, it's not actually necessary to have five n
by emodendroket 4y ago
I think this is kind of baked in though. Part of the thought process seems to be, at least for non-paying customers, it's not actually necessary to have five nines for Twitter, because people will just put up with it if it's less reliable.
- 8n4vidtmkvmk 4y agotrue. if twitter, Facebook, reddit, and hackernews go down for a couple days it wouldn't affect me at all. if GitHub and npm went down I'd me mildly annoyed but could still work.
- a1445c8b 4y agoAs long as you don’t mention Stack Overflow, I agree!
- kweingar 4y agoI don’t have personal experience in this, so obviously I can’t speak with any authority. But I have heard from colleagues that tons of little factors can dramatically affect user engagement. For example, even a couple dozen milliseconds of longer load times can push a noticeable number of users away from your app.
- emodendroket 4y agoUndoubtedly some people will be put off, but think of how often Reddit used to go down -- still got pretty big. And Twitter already has all the newsmakers people want to see. If your goal isn't necessarily user growth it makes sense
- raldi 4y agoThis is true, an insightful add-on point, and one Larry Page’s favorite pearls of wisdom.
- kortilla 4y agoBut how much money are you willing to spend to get that 1% that will be turned off by a fail whale or latency?
- saagarjha 4y agoI have personal experience with this. The metrics (as much as I despise using them as a source of truth) undoubtedly show a very strong positive correlation between better load times and user retention.
- onion2k 4y agoVery few people are going to be converted to paying users if they start to see downtime or breakages. No one buys into a failing app.