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My biggest problem with the flow nowadays is instead of getting briefer and simpler as you and the device learn each other better, it stays just as onerous all
by geoelectric 4y ago
My biggest problem with the flow nowadays is instead of getting briefer and simpler as you and the device learn each other better, it stays just as onerous all the way through--and, in fact, becomes more so as they introduce more "By the way, you can...[new feature discovery I did NOT want forced down my throat when trying to reset my alarm while half asleep]..." asides.
It's like every lesson about not disrupting GUI flow with modal banners, and about creating shortcuts and other accelerated paths for advanced users was forgotten in VUI. At best you get a one-size-fits-all brief mode that usually isn't very brief, and doesn't reward learning so doesn't increase engagement.
VUI vendors also plainly have no clue how to enable discovery without either fucking up your home screen with some ugly "things you can do" list or being annoying about volunteering stuff when responding to your commands. It's as if they might need to *gasp* document their features instead because voice devices aren't web apps you can just fiddle with.
The net result is I actually get way more frustrated with these devices now that I'm super-experienced with the tech, not less. That's the wrong direction.
- PaulHoule 4y agoI'd say the "not disrupting GUI flow with modal banners" has been by no means learned. Sometimes it seems like this is the style manual for software today https://tvtropes.org/pmwiki/pmwiki.php/Funny/Idiocracy https://tvtropes.org/pmwiki/pmwiki.php/Funny/Idiocracy That anti-pattern of interrupting you to tell you about a new feature is common and it's the worst. All the time I feel like I am behind the 8-ball and I really need to finish some small task right now but Firefox, Photoshop and seemingly every other product wants to get in my way of doing the task. It's a deep problem though matching the expectations of a user for a VUI with what it can so, Alexa's greatest triumph is that it had a domain that it seemed pretty complete over and that mostly people could "get" what it was capable of doing.