2 ms·

I have been trying to get my account declassified as a NSFW blog for years, customer support in tumblr is truly terrible. But it's pretty cool that they're doi

• toofy 4y ago
  > customer support in tumblr is truly terrible. i think this is a very important piece of what’s happening to the wider social platform sphere. daily we see top voted posts talking about the non-existent customer service from a disturbing number of widely used platforms. whether it’s google, twitter, youtube, facebook, and on and on and on. it’s pretty sad when we consider it normal to need to hunt down a back door to an actual human to get simple stuff looked at and fixed. for all the rhetoric surrounding the fediverse, when we drill down, one of the most common things people rave about is that they can actually interact with humans who run the servers—that the experience actually feels more sane, more human. i think this really says something about the cold non-human experience of certain platforms vs a warm more-human experience people are getting from the fediverse.