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My wife reserved a house, six months into the future. Her health took a bad turn and she tried to cancel, four months before the rental date. Zero refund. Reall

• yummypaint 4y ago
  If the owner re-booked someone else on your date after you told them you could probably swing a credit card chargeback.
  • Camisa 4y ago
    You can do a credit card chargeback but large companies like to do the shady tactic of banning your account forever because some 'suspicious activity' has been detected by automated systems on their end. Of course that you can call your lawyer and sue them but they conveniently allow you to appeal: All you have to do is send a photo of your face, your documents, and a text describing why you think you should not have been banned, maybe a blood sacrifice if they feel like it. In exchange they give you the hope that one day someone will review these things and lift the ban, but right now you will have to wait a few weeks until you forget about it because their systems are overwhelmed (as they have always been) since they are a big company. This didn't happen with Airbnb for me (it was another equally big company in different sector) but I did learn an interesting lesson about how big companies treat users who know they can chargeback when they get billed incorrectly. It might not even be evil but they will not waste extra resource on getting your problem solved because they will always have more important things to do.