It helps if you know the right people. I used to run TED, what was then the worlds largest known OpenLDAP system, with an average of over 88 pieces of informati

It helps if you know the right people. I used to run TED, what was then the worlds largest known OpenLDAP system, with an average of over 88 pieces of information about every single student, faculty, staff, or temporary vendor who had come through the University since the 1960s. Millions upon millions of records. I also used to run TIM and TAM as well. Until the Great Layoff by the bean counters, which was suspiciously close to the timing where the School of Communications took all their business away from the Central ITS department, it was easy enough to file a complaint with the help desk, the help desk knew who all in Central ITS was working on what, so they could quickly turn around the bug to us.