Author here, and that's exactly right! I think it was in my second or third month on the job. And I really agree with your second point too! Without that in-pe

Author here, and that's exactly right! I think it was in my second or third month on the job. And I really agree with your second point too! Without that in-person transfer of tribal knowledge, it would have taken me ages to learn the ropes well enough to take such a high-pressure high-stakes oncall.