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At my first internship I built a program that generated reports with a ranking of call center agents based on their daily time on the phone and calls taken. It
by azhenley 4y ago
At my first internship I built a program that generated reports with a ranking of call center agents based on their daily time on the phone and calls taken. It was used to fire the bottom X% periodically.
Not nefarious, but wasn’t how I want to spend my energy.
- cobertos 4y agoOnce a metric exists, it will become a target to live/die by and bend all sorts of human behavior to make it regardless of secondary factors. Feels like this is more of a human problem that hasn't become common knowledge yet, if it is capable of becoming that.