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Process optimization and reducing headcount are more or less the same thing. It's about reducing the amount of work first. Only if you manage to find more custo
by pvorb 4y ago
Process optimization and reducing headcount are more or less the same thing. It's about reducing the amount of work first. Only if you manage to find more customers to keep work at the same level you can avoid reducing headcount.
- peer2pay 4y agoNot necessarily. "Optimising" a process doesn't always mean increasing per-operator throughput with the goal of reducing the amount of operators required to keep the lights on. You can optimise for many other things such as on-time delivery in production processes or duplicate/late/early payments of invoices just to name some straightforward examples. In the former case you're optimising the process with the goal of increasing customer satisfaction and in the latter you're optimising many things such as cash flow and working-capital while balancing early payment discounts and late payment penalties.