I've contacted with toptal, just for curiosity, to ask questions, because on their site I have not seen clear instructions. First words they said me, even don'

I've contacted with toptal, just for curiosity, to ask questions, because on their site I have not seen clear instructions. First words they said me, even don't asking what I'm looking for, that I should book interview to next week, if fail, next time not earlier than in 6 months, and after 3 fails ban forever. I don't think, this is normal talk.