Speaking of apologies, one of the best is from Octave from OVH when one of their datacenters caught fire, with the consequences you can imagine for customers wh

Speaking of apologies, one of the best is from Octave from OVH when one of their datacenters caught fire, with the consequences you can imagine for customers who rented servers there. It has a short "I apologize" introduction, the rest is technical details about the situation, what is being done to resolve it, and giving credits to employees who are dealing with the problem. What I find appreciable is that Octave is not talking about his own person, he talks as the representative and leader of a company. The video: https://www.ovh.com/fr/images/sbg/index-en.html https://www.ovh.com/fr/images/sbg/index-en.html