ID.me also had the task of assigning passwords for the SSA's purposes during the COVID era. Its instructions were mis-leading at best, and the passwords did not

ID.me also had the task of assigning passwords for the SSA's purposes during the COVID era. Its instructions were mis-leading at best, and the passwords did not work. Utter failure at a time when SS was severely short-handed. OTOH, the Whitehouse.gov site set up to apply for emergency benefits during COVID was simple to understand, simple to respond to. When the question-answering was done, it quickly arrived at a diagnosis and provided clear instructions on proceeding. Kudos to whoever provided that service. Night and day.