7 ms·

I think there is a somewhat unstoppable direction towards automation but it will probably be shaky and filled with potholes. For example, its been interesting

I think there is a somewhat unstoppable direction towards automation but it will probably be shaky and filled with potholes. For example, its been interesting to see the consumer response to the self checkout stands in the big chain stores. Those self-checkout stations in their current form I would say are somewhat of a failure to encourage automation at least from a consumer's standpoint. I'm a techie and I actively avoid them. Why? I and the other people I'm waiting in line behind take forever because we are all slow in finding the bar codes on each product. Not only that, 1 out of 10 times something seemingly goes wrong with checking out a product - the product needs to be verified by a store manager, the product gets scanned twice, etc. which all usually end up taking longer than the regular checkout lines. Interestingly a few of the stores near me just recently removed their automated systems after having them for many years. (I'm actually hoping one day they slap RFIDs on everything and you can just push your basket through a scanner.) But I think the risk with robots and automated systems is when things go wrong when interacting with an unpredictable human. Technically when things go wrong its usually user error but not through the consumer's eyes - to them its a stupid robot that keeps on throwing their sandwich on the ground and their response is usually to run back to the old reliable way.

devicenull 15y ago
I think that's really an implementation issue, rather then a problem with the idea. The current batch of self-checkout systems are very very fragile. It seems that instead of optimizing them for throughput/efficiency, they optimized them for detecting if you are trying to steal something. For example, something as simple as brushing the weight sensor will trigger an alert that takes 15-20s to go away. There's really no reason to do that unless you are worried about people stealing. In reality, checking the weight is a very poor way of detecting this (every system I've seen has an "I'm using my own bag" option that makes the alert go away. These are actually very unoptimized from the UI point of view too. For example, most of the people have their own loyalty card they scan at the beginning. Why not track these, and adjust settings on the machine based on it? For example, I mute the volume whenever I start, that would be nice to keep track of. Defaulting to showing me a list food that I've purchased over my last few trips would make things go quicker instead of me having to dig through pages of items looking for common things.

devicenull 15y ago

I think that's really an implementation issue, rather then a problem with the idea. The current batch of self-checkout systems are very very fragile. It seems that instead of optimizing them for throughput/efficiency, they optimized them for detecting if you are trying to steal something. For example, something as simple as brushing the weight sensor will trigger an alert that takes 15-20s to go away. There's really no reason to do that unless you are worried about people stealing. In reality, checking the weight is a very poor way of detecting this (every system I've seen has an "I'm using my own bag" option that makes the alert go away. These are actually very unoptimized from the UI point of view too. For example, most of the people have their own loyalty card they scan at the beginning. Why not track these, and adjust settings on the machine based on it? For example, I mute the volume whenever I start, that would be nice to keep track of. Defaulting to showing me a list food that I've purchased over my last few trips would make things go quicker instead of me having to dig through pages of items looking for common things.