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Poor communicators do not try to imagine the state of anyone outside their own heads. So they fail to explain things that the other person doesn't know, and ove
by gmarx 4y ago
Poor communicators do not try to imagine the state of anyone outside their own heads. So they fail to explain things that the other person doesn't know, and over explain things they find more interesting or relevant than the answer to the actual question asked.
Also, we seem to have lost respect for editors in writing and it may have spilled over into oral communication. When answering a technical question it would help if people kept the old inverted pyramid structure in mind. Instead people indulge in a "let me take you on a fascinating intellectual journey to parts unknown; Will I ever answer the question you asked? Who knows? But I appreciate your patience and indulgence".
I will often interrupt a few minutes into a monologue that doesn't seem to be circling my question and say "It's ok if you think I asked the wrong question, but in that case you need to say 'the answer to the question you asked is X, now here is why I think it is the wrong question...'"