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Just to make sure people understand: 1. there was a crowdfunder in 2017 2. after the crowdfunder ended in 2017, Purism made the Librem 5 available to purchase

Just to make sure people understand: 1. there was a crowdfunder in 2017 2. after the crowdfunder ended in 2017, Purism made the Librem 5 available to purchase on their website. The ability to buy it as a product goes back to at least mid-2019 (and probably well before) 3. At some point in the last few months, Purism put a lead time on the Librem 5 of 52 weeks For the period covering #2 and #3 above, Purism was (and is!) selling a device to customers over their web site. It's still up here: https://shop.puri.sm/shop/librem-5/ https://shop.puri.sm/shop/librem-5/ The complaints I've read on the subreddit are from people who bought the Librem 5 as product offered on Purism's website, well after the crowdfunder was over. (However, for the edge case of the OP you're responding to I do hope Purism will issue that refund-- as seba_dos1 said above the shipping queue is now into 2019, well past when that customer ordered. So unless the customer received their phone, there should be no reason not to issue that refund if waiting for the shipping date is indeed the only caveat.) Additionally, there are apparently outstanding complaints about customers unable to get refunds for other Purism products, like their Librem 14 laptop: https://www.reddit.com/r/Purism/comments/xejf32/refund_on_the_librem_14/ https://www.reddit.com/r/Purism/comments/xejf32/refund_on_th... AFAICT that product was never crowdfunded. Again-- until these problems are officially addressed by Purism with clear evidence trickling down to the customers who want refunds, buyer beware. Edit: clarifications

seba_dos1 4y ago
> 2. after the crowdfunder ended in 2017, Purism made the Librem 5 available to purchase on their website. Available to pre-order a product that was still in development, with all the risks it brings. > 3. At some point in the last few months, Purism put a lead time on the Librem 5 of 52 weeks Such long lead times have been put there much earlier than "in the last few months". Today the expected lead time is actually shorter than that, but given the Purism's history of too optimistic time estimates I doubt that it's going to be changed again to anything else than "10 work days" at the day the production and shipping catch up with all existing pre-orders. I'd be careful with random complaints on Reddit made by deleted users, there have been some organized FUD campaigns there in the past (and it's worth noting that "Purism" subreddit is not controlled by Purism in any way and has never been used for any kind of official communication).

seba_dos1 4y ago

> 2. after the crowdfunder ended in 2017, Purism made the Librem 5 available to purchase on their website. Available to pre-order a product that was still in development, with all the risks it brings. > 3. At some point in the last few months, Purism put a lead time on the Librem 5 of 52 weeks Such long lead times have been put there much earlier than "in the last few months". Today the expected lead time is actually shorter than that, but given the Purism's history of too optimistic time estimates I doubt that it's going to be changed again to anything else than "10 work days" at the day the production and shipping catch up with all existing pre-orders. I'd be careful with random complaints on Reddit made by deleted users, there have been some organized FUD campaigns there in the past (and it's worth noting that "Purism" subreddit is not controlled by Purism in any way and has never been used for any kind of official communication).