This is very dependent on the industry. My friend does tech support for field technicians at a major alarm company. When he is working he is really working. The

This is very dependent on the industry. My friend does tech support for field technicians at a major alarm company. When he is working he is really working. The calls/paperwork are constant. Conversely, many gigs I've had there was multiple hours per day of mindless web surfing because there just wasn't work to do.