Take a look at https://support.google.com/a/answer/6309862 https://support.google.com/a/answer/6309862 - it may be that you've purchased workspace licenses that

Take a look at https://support.google.com/a/answer/6309862 https://support.google.com/a/answer/6309862 - it may be that you've purchased workspace licenses that support Gmail, but have not assigned one of those licenses to your account. As a Workspace customer you should also be able to contact Google Workspace support by following: https://support.google.com/a/answer/1047213 https://support.google.com/a/answer/1047213