> Think about trying to navigate an automated phone menu when your option isn’t available. I have reached the conclusion that this must be on purpose for many

> Think about trying to navigate an automated phone menu when your option isn’t available. I have reached the conclusion that this must be on purpose for many companies. Eg. when I call the airline about a refund, and none of the options presented are fit for that request. This is much more about the airline doing customer harassment to earn an extra bug than the system being broke.