Agreed. To me this is just barely touching angry or adversarial. As a person, who was dropped by a medical practice for threatening with a lawsuit and eventuall

Agreed. To me this is just barely touching angry or adversarial. As a person, who was dropped by a medical practice for threatening with a lawsuit and eventually dropping the f bomb after rather exhausting months of non-activity, that was just that: exasperated. Google clearly has an issue. The issue is not mainstream, but the moment this hits a bigger name and its community notices, I am sadly certain there will be some adjustment. I do not get why it is only publicly shaming companies work well these days. I understand that getting the right party is important, but in the article it seems like you can't even seem to get to the right person, because: 1. there is no real person talking to you 2. the person talking to you can ignore you and say buh-bye edit: removed anecdote