I agree that Google customer support is the worst. But I read this: > We confirm that your app has options to report and block abusive users but your app does

I agree that Google customer support is the worst. But I read this: > We confirm that your app has options to report and block abusive users but your app does not contain functionality to report objectionable content. to be the answer to the question. I would try adding a link that says, exactly, "report objectionable content" to the user comments. It seems like the issue is that you aren't providing enough flavors of reporting, so give it to them. But I'm sorry OP has had to spend days on this, and suffer at the hands of unhelpful reps.