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That's from the chat at the end, and I'd hardly call that "angry and adversarial", just exasperated -- and naively assuming the person they were talking to care
by gary_0 4y ago
That's from the chat at the end, and I'd hardly call that "angry and adversarial", just exasperated -- and naively assuming the person they were talking to cared that "Anthony" had been giving them the run-around for 2 weeks.
- A4ET8a8uTh0 4y agoAgreed. To me this is just barely touching angry or adversarial. As a person, who was dropped by a medical practice for threatening with a lawsuit and eventually dropping the f bomb after rather exhausting months of non-activity, that was just that: exasperated. Google clearly has an issue. The issue is not mainstream, but the moment this hits a bigger name and its community notices, I am sadly certain there will be some adjustment. I do not get why it is only publicly shaming companies work well these days. I understand that getting the right party is important, but in the article it seems like you can't even seem to get to the right person, because: 1. there is no real person talking to you 2. the person talking to you can ignore you and say buh-bye edit: removed anecdote