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You're right about the tone of those statements. But just how much dystopian bureaucracy can one take before expressing displeasure at the dystopian bureaucracy

You're right about the tone of those statements. But just how much dystopian bureaucracy can one take before expressing displeasure at the dystopian bureaucracy?

_yb2s 4y ago
Once you've lost your cool you've also lost.... so take as much as you can!
- 6510 4y ago
  You are just embracing the dystopia at this point.
  - _yb2s 4y ago
    Quietly accepting the abuse, and getting angry are two sides of the same coin, both of which are basically "just embracing the dystopia." Notice that the same people that do the first, will eventually do the second once pushed far enough, with ultimately, the same results. It's perfectly fine to express displeasure in a calm and collected way, the same way you would patiently correct a child... e.g. "I am really disappointed that ____, can you please ____?" (without being sarcastic or condescending) But losing your cool doesn't correct anything, it just expresses emotional weakness and makes the person dislike you and not want to help you. Someone customer facing at a place like Google sees angry upset customers all day long, and probably makes fun of them to their friends and family, but doesn't go out of the way to help them. What they don't often see is people showing strength and calm in the face of this BS. Someone that can endlessly adapt and redirect things back to their own clear goals regardless of what is thrown at them, without even needing to be adversarial. Think Bruce Lee's "Be like water." In most cases, this will be off script for them, and they actually won't know how to deal with that other than giving you what you want.
  - _nalply 4y ago
    Know where you have the power to fight for a change.
  - haimez 4y ago
    It’s important to understand that in order to navigate the world we live in, sometimes you’ll need help from someone “on the inside” and often those people don’t have direct control over the outcome but can be very valuable allies. Taking your frustration out on those people is directly against your own interest.
  - Spivak 4y ago
    Being angry at what is essentially a front line customer service rep will do absolutely nothing at all to end the dystopia and just make one human’s day worse. If you’re not mad at the person who actually has the power to fix the problem then you’re wasting your breath. And to get out ahead of it, your anger doesn’t “go up the chain” either. Like all service workers, dealing with angry customers is a standard workplace hazard.
    - onli 4y ago
      But the service worker here (Anthony) has the power to approve the app, he is just incompetent or hostile to the author. The anger is warranted (though the statements are harmless), this is targeted sabotage. Maybe time to sue?
      - _yb2s 4y ago
        Not sabotage, just incompetence. Anthony is probably overworked, and has seconds to approve or reject an app. He may also not be a native english speaker, and be unsure about the meaning of the words used in this app. Sure, he has every "right" to be angry, but that strategy will only make things worse.
        6510 4y ago
        Waiting a bit longer for a review seems preferable?
deleted 4y ago
[deleted]

You're right about the tone of those statements. But just how much dystopian bureaucracy can one take before expressing displeasure at the dystopian bureaucracy?

_yb2s 4y ago

Once you've lost your cool you've also lost.... so take as much as you can!

6510 4y ago
You are just embracing the dystopia at this point.
- _yb2s 4y ago
  Quietly accepting the abuse, and getting angry are two sides of the same coin, both of which are basically "just embracing the dystopia." Notice that the same people that do the first, will eventually do the second once pushed far enough, with ultimately, the same results. It's perfectly fine to express displeasure in a calm and collected way, the same way you would patiently correct a child... e.g. "I am really disappointed that ____, can you please ____?" (without being sarcastic or condescending) But losing your cool doesn't correct anything, it just expresses emotional weakness and makes the person dislike you and not want to help you. Someone customer facing at a place like Google sees angry upset customers all day long, and probably makes fun of them to their friends and family, but doesn't go out of the way to help them. What they don't often see is people showing strength and calm in the face of this BS. Someone that can endlessly adapt and redirect things back to their own clear goals regardless of what is thrown at them, without even needing to be adversarial. Think Bruce Lee's "Be like water." In most cases, this will be off script for them, and they actually won't know how to deal with that other than giving you what you want.
- _nalply 4y ago
  Know where you have the power to fight for a change.
- haimez 4y ago
  It’s important to understand that in order to navigate the world we live in, sometimes you’ll need help from someone “on the inside” and often those people don’t have direct control over the outcome but can be very valuable allies. Taking your frustration out on those people is directly against your own interest.
- Spivak 4y ago
  Being angry at what is essentially a front line customer service rep will do absolutely nothing at all to end the dystopia and just make one human’s day worse. If you’re not mad at the person who actually has the power to fix the problem then you’re wasting your breath. And to get out ahead of it, your anger doesn’t “go up the chain” either. Like all service workers, dealing with angry customers is a standard workplace hazard.
  - onli 4y ago
    But the service worker here (Anthony) has the power to approve the app, he is just incompetent or hostile to the author. The anger is warranted (though the statements are harmless), this is targeted sabotage. Maybe time to sue?
    - _yb2s 4y ago
      Not sabotage, just incompetence. Anthony is probably overworked, and has seconds to approve or reject an app. He may also not be a native english speaker, and be unsure about the meaning of the words used in this app. Sure, he has every "right" to be angry, but that strategy will only make things worse.
      - 6510 4y ago
        Waiting a bit longer for a review seems preferable?

deleted 4y ago

[deleted]