I had this problem with a phone case that I ordered from the Google Store. It shipped, allegedly, but the tracking never updated. After ten days I asked to ca

I had this problem with a phone case that I ordered from the Google Store. It shipped, allegedly, but the tracking never updated. After ten days I asked to cancel my order but was told that this could not be done as I had a tracking number. If I wished to return the item after it was received, I could do so for a full refund. I spent a week going back and forth with them and explaining that nothing had actually shipped and, again, asked for a refund. 90% of the time they sent me something telling me what the tracking number was and that I could return the item once it was received for a full refund. The other 10% of the time they assured me that I was being handed off to another service tier and that this group would surely be able to help me. The higher tier just sent me the same tracking number and seemingly ignored my pleas and my question of what happens if I do not receive the item before the return window had closed. It wasn't even worth that much, but I was being petty and tried to respond within minutes of them emailing me. My thought was that someone over there was desperately trying to keep their work queue empty, and I was going to do my best to prevent that from happening. They finally refunded my order 18 days after it had been placed. The tracking information still says that they're waiting for the package from Google. I'm half expecting a phone case to randomly arrive within the next few months.