It's worse. The reviewers are explicitly forbidden from being helpful, as a protection against scammers "gaming" the reviews. The store doesn't care about your

It's worse. The reviewers are explicitly forbidden from being helpful, as a protection against scammers "gaming" the reviews. The store doesn't care about your app, unless you are a major company like Epic. They won't profit from your small apps' commissions enough to make paying for proper support worthwhile.