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On call isn't about fixing the problem yourself, it's knowing who the right person is to contact when an issue arises.
by greedo 4y ago
On call isn't about fixing the problem yourself, it's knowing who the right person is to contact when an issue arises.
- deathanatos 4y agoSo just page that person directly (the dev, for the purposes of this argument). (And because I feel like this is bound to draw a strawman, steelman this: while there are definitely pages that might not get routed to BE eng in particular, assume we're routing pages to the person responsible for that system. I.e., in the face of infrastructural problems, those pages get routed to something like "infra eng", although IME there's very little that can be done with those in the middle of the night…)
- andelink 4y agoEhh, if your oncall shift mostly an exercise in reassigning pages, you need to invest more time in proper incident routing