4 ms·

Another case where EU has this settled. If an airline cancels a flight, they are obligated to refund the money in the same payment method, or book another fligh

Another case where EU has this settled. If an airline cancels a flight, they are obligated to refund the money in the same payment method, or book another flight, depending what the passenger chooses. They have to provide accommodation in a hotel if needed & you can request compensation up to 600 euros if the cancellation/delay was done in short notice.

sccxy 4y ago
It only works in theory and with good airlines. 4 months and still waiting for my Lufthansa refund (4000 eur) and no sign of compensation... They ignore till you take it to the court.
- WirelessGigabit 4y ago
  Next time pay with credit card and do a chargeback. That'll get the ball rolling.
idlehand 4y ago
The EU isn't quite there yet, see the issues with refund processing times during covid for an example. I heard some official talking about how airlines shouldn't be allowed to charge you until you step on the plane, which sounds like a brilliant solution to me. Don't have to fight the airline for compensation for a flight that was cancelled if the airline doesn't have your money yet.
- banannaise 4y ago
  > I heard some official talking about how airlines shouldn't be allowed to charge you until you step on the plane, which sounds like a brilliant solution to me. This sounds insane until you realize that this is essentially how hotels work. You pay a deposit, and the rest isn't owed until you are physically in the hotel.
  - stavros 4y ago
    > This sounds insane until you realize that this is essentially how hotels work. Or everything else. Trains, taxis, restaurants, everything. How many institutions do you know where you can't buy a ticket at the door, and instead have to prepay?
    - ghaff 4y ago
      Hotels do tend to have a cancelation policy though (which is increasingly a day or two in advance rather than 6pm day of even for for not-charged-in-advance flexible reservations). You pay in advance for tons of other services (concerts, plays, etc.) and they're often non-refundable. Trains and transit also pay in advance in my experience. The main difference with planes is that, while you can pay for a ticket at the airport, it will be expensive, there's a decent chance they won't have a seat, and you'll get the worst seat choice. Yes, there are a few services you post-pay like restaurants and taxis but you probably don't want to make a practice of running out on your bill. Rental cars are something of an outlier in that, in the US, you can mostly book with major brands and just not show up with no penalty.
      - banannaise 4y ago
        > Hotels do tend to have a cancelation policy though (which is increasingly a day or two in advance Right, that's what the deposit is for, and that's how airlines would presumably do that.
      - stavros 4y ago
        It's not about prepay VS postpay, though. It's about whether you HAVE to prebuy or whether you can pay at the door. Planes don't have the option to just show up and buy a ticket.
        ghaff 4y ago
        >Planes don't have the option to just show up and buy a ticket. Sure they do. Maybe not literally at the door because you have to go through security first. But they'll sell you one at the ticket counter if there are seats available.
- deleted 4y ago
  [deleted]
xeromal 4y ago
The US has solid flyer protections. The fact this article is about airlines being fined for ignoring the law shows that they're doing their job.

sccxy 4y ago

It only works in theory and with good airlines. 4 months and still waiting for my Lufthansa refund (4000 eur) and no sign of compensation... They ignore till you take it to the court.

WirelessGigabit 4y ago
Next time pay with credit card and do a chargeback. That'll get the ball rolling.

idlehand 4y ago

The EU isn't quite there yet, see the issues with refund processing times during covid for an example. I heard some official talking about how airlines shouldn't be allowed to charge you until you step on the plane, which sounds like a brilliant solution to me. Don't have to fight the airline for compensation for a flight that was cancelled if the airline doesn't have your money yet.

banannaise 4y ago
> I heard some official talking about how airlines shouldn't be allowed to charge you until you step on the plane, which sounds like a brilliant solution to me. This sounds insane until you realize that this is essentially how hotels work. You pay a deposit, and the rest isn't owed until you are physically in the hotel.
- stavros 4y ago
  > This sounds insane until you realize that this is essentially how hotels work. Or everything else. Trains, taxis, restaurants, everything. How many institutions do you know where you can't buy a ticket at the door, and instead have to prepay?
  - ghaff 4y ago
    Hotels do tend to have a cancelation policy though (which is increasingly a day or two in advance rather than 6pm day of even for for not-charged-in-advance flexible reservations). You pay in advance for tons of other services (concerts, plays, etc.) and they're often non-refundable. Trains and transit also pay in advance in my experience. The main difference with planes is that, while you can pay for a ticket at the airport, it will be expensive, there's a decent chance they won't have a seat, and you'll get the worst seat choice. Yes, there are a few services you post-pay like restaurants and taxis but you probably don't want to make a practice of running out on your bill. Rental cars are something of an outlier in that, in the US, you can mostly book with major brands and just not show up with no penalty.
    - banannaise 4y ago
      > Hotels do tend to have a cancelation policy though (which is increasingly a day or two in advance Right, that's what the deposit is for, and that's how airlines would presumably do that.
    - stavros 4y ago
      It's not about prepay VS postpay, though. It's about whether you HAVE to prebuy or whether you can pay at the door. Planes don't have the option to just show up and buy a ticket.
      - ghaff 4y ago
        >Planes don't have the option to just show up and buy a ticket. Sure they do. Maybe not literally at the door because you have to go through security first. But they'll sell you one at the ticket counter if there are seats available.
deleted 4y ago
[deleted]

xeromal 4y ago

The US has solid flyer protections. The fact this article is about airlines being fined for ignoring the law shows that they're doing their job.