Businesses never admit that they are legally required to pay a refund. It would constitute a public material statement and open the flood gates to more refunds.

Businesses never admit that they are legally required to pay a refund. It would constitute a public material statement and open the flood gates to more refunds. For a publicly traded company this would probably actually be some sort of SEC violation as well. I can't tell you the number of times I've gotten a "one time refund" from the same companies over and over. From the perspective of a business any refund issued is done in good will. Otherwise it isn't a refund.