> TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund... Same happened to me. And I

> TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund... Same happened to me. And I even called an additional time and only dealt with them in Portuguese hoping I might get somewhere with that tactic. Nope. Called, emailed, tweeted, you name it. No luck. Ryanair was pretty bad too. I spent a few weeks trying to book a short, direct flight between major cities and they kept cancelling the flights (3-4 in a row) and trying to give me credit. Their webchat helpline was quite poor, too.