Automakers rate things like panel gaps on an X of 10 scale, where X is on average how many people have historically complained about a gap of a given size. Some

Automakers rate things like panel gaps on an X of 10 scale, where X is on average how many people have historically complained about a gap of a given size. Some thing are rated as maybe a 3 of 10, and they won’t overly obsess on it, but something that shows a 6 or 7 of 10 complaint rate is going to get attention. It is very data driven, from the fact that a significant number of new cars buyers DO actually care.