While not good for you, I understand this from a business view. There are bad players that will complain for the free meal regardless of quality. The platform

While not good for you, I understand this from a business view. There are bad players that will complain for the free meal regardless of quality. The platform has to manage against people that seek to abuse relaxed customer service. A third in a row seems reasonable threshold and I would hope you are an outlier of this happening to a genuine customer. So I dont feel this is 'they don't care', more a sad reality of the world that some people abuse systems if they can, and you unfortunately got caught up in that. That's also the beauty of the internet and customer reviews. If a restaurant is that bad frequently, reviews will end their business so they can't survive on churning people trying something new.