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Here in Belgium it's quite the opposite: got unlucky with 3 bad meal in a row, was told by customer support that I exceeded some threshold and that they would n

Here in Belgium it's quite the opposite: got unlucky with 3 bad meal in a row, was told by customer support that I exceeded some threshold and that they would not refund those (and nothing else for x months). So missing part of the order, incomplete meal (burger with only the meat and bread), problematic situation (found a piece of glasses in one meal...): no action on their end - because you know, as the customer it's your fault. So no, they don't care here in Belgium. At all. But none care. Also Uber and Deliveroo cost quite often way more than local platform.

caenorst 4y ago
Beyond Uber not refunding you (which is not nice). I would also blame the restaurant (WTF, pieces glasses in your meal)...
- carl_dr 4y ago
  Small point, I took it that the parent was talking about his experience with Deliveroo, in contrast to the post about Deliveroo’s service being good.
Gustomaximus 4y ago
While not good for you, I understand this from a business view. There are bad players that will complain for the free meal regardless of quality. The platform has to manage against people that seek to abuse relaxed customer service. A third in a row seems reasonable threshold and I would hope you are an outlier of this happening to a genuine customer. So I dont feel this is 'they don't care', more a sad reality of the world that some people abuse systems if they can, and you unfortunately got caught up in that. That's also the beauty of the internet and customer reviews. If a restaurant is that bad frequently, reviews will end their business so they can't survive on churning people trying something new.
johnchristopher 4y ago
In Belgium, in recent months, take away delivery fees have increased and unless you order multiple meals it's not worth it anymore (like, 25 or 30% of the total price when ordering for a single person).

caenorst 4y ago

Beyond Uber not refunding you (which is not nice). I would also blame the restaurant (WTF, pieces glasses in your meal)...

carl_dr 4y ago
Small point, I took it that the parent was talking about his experience with Deliveroo, in contrast to the post about Deliveroo’s service being good.

Gustomaximus 4y ago

While not good for you, I understand this from a business view. There are bad players that will complain for the free meal regardless of quality. The platform has to manage against people that seek to abuse relaxed customer service. A third in a row seems reasonable threshold and I would hope you are an outlier of this happening to a genuine customer. So I dont feel this is 'they don't care', more a sad reality of the world that some people abuse systems if they can, and you unfortunately got caught up in that. That's also the beauty of the internet and customer reviews. If a restaurant is that bad frequently, reviews will end their business so they can't survive on churning people trying something new.

johnchristopher 4y ago

In Belgium, in recent months, take away delivery fees have increased and unless you order multiple meals it's not worth it anymore (like, 25 or 30% of the total price when ordering for a single person).