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Fastmail is down
- konart 4y agoBack up for me.
- lrae 4y agoFastmail status page is updated now: > 16 Nov 2022 05:57:15 UTC > Some customers are experiencing interrupted access to Fastmail services. We're looking into it. -- Seems down for a couple of minutes now. Webmail, App & IMAP are all dead. https://www.fastmailstatus.com/ https://www.fastmailstatus.com/ does not show anything yet.
- deleted 4y ago[deleted]
- moberley 4y agoAs of 5:57 UTC the status page says: "Some customers are experiencing interrupted access to Fastmail services. We're looking into it."
- acidburnNSA 4y agoNow (6:33 UTC) it says: "We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services."
- deleted 4y ago[deleted]
- jayhoon 4y agoNo network response. https://downforeveryoneorjustme.com/fastmail.com https://downforeveryoneorjustme.com/fastmail.com reports it's down, too.
- throwaway81523 4y agoDunno about "everyone" but web and imap are both down for me.
- janus24 4y agoI find Downdetector more helpful in those cases https://downdetector.com/status/fastmail/ https://downdetector.com/status/fastmail/
- fhd2 4y agoIMAP times out for me as well. That said, I've used Fastmail for years and this is the first time I've had any sort of issue. Can still greatly recommend it.
- tiffanyh 4y agoFastmail does a lot of things right, that others typically overlook, and I really appreciate that about them. Like how their status page is on a completely different domain (not subdomain) and hosted at a different webhost. So we can continue to get updates like we are right now even when things aren’t going as planned.
- systemvoltage 4y agoHope to see a detailed breakdown of the issue and a good retrospective. Downtime with email services has large disproportionate impact than other services (I am right now waiting on a magic link to login into Slack). Curious, has GMail or iCloud mail ever had a downtime? I can't remember GMail ever having issues.
- tiffanyh 4y ago> Curious, has GMail or iCloud mail ever had a downtime? Plenty of times. https://hn.algolia.com/?q=gmail+down https://hn.algolia.com/?q=gmail+down
- pooper 4y agoI remember one big one. https://gmail.googleblog.com/2011/02/gmail-back-soon-for-everyone.html https://gmail.googleblog.com/2011/02/gmail-back-soon-for-eve...
- jchw 4y agoGmail does have downtime, definitely more than most people would ever notice, but it's rarely global for all users. I can't speak to iCloud. I wouldn't have noticed the previous Fastmail outages if it weren't for HN, either, though I could just be an outlier too.
- Gigachad 4y agoYeah I have been using Fastmail a decent bit today and haven’t noticed anything. I still can’t tell anything is wrong clicking around the app now.
- ok_dad 4y agoPersonal web sites hosted are also down. I take responsibility, I was updating my web site at the exact moment it went down.
- MrWiffles 4y agoJust tried to reload my email inbox and after 30+ seconds, it was still “spinning”. Frustrated, I pulled up HN while waiting and saw this. Thank you, OP and HN. Much appreciated. Glad to know I haven’t lost my mind. Completely. Yet. (No promises in the years to come! Mwahahahaha!) ;-)
- deleted 4y ago[deleted]
- Quai 4y agoI had the pleasure of working with the people from Fastmail while they where owned by Opera Software. I had a lot of respect for how they operated their systems back then, and I'm sure it's even better today. I miss all the Tim Tam's they brought to our Oslo office!
- anshumankmr 4y agoMy company's internal Gitlab is also down. Is it (somehow) related?
- Twisol 4y ago> 16 Nov 2022 06:33:23 UTC > We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services. Joy. But the app is back up for me, at least.
- frivoal 4y agoSame here. Desktop mail client just had its first successful connection in a little while.
- aniforprez 4y agoSame. Able to open the web and mobile versions but the 1Password masked mail integration is still busted. Sucks about the DDOS but hope they can resolve the issues soon
- aniforprez 4y agoUpdate: the integration is also working now. Good stuff. Thanks Fastmail team!
- donutshop 4y agoHalf wondering if the elevated traffic is from the hn hug
- __d 4y agoAdditional info now: 16 Nov 2022 06:33:23 UTC We are currently experiencing a DDoS attack. We have a number of mitigations in place to minimize the attack’s effects. Some customers will see a degradation of services.
- jon_adler 4y agoWorking fine for me. Perhaps already resolved?
- hedora 4y agoIt's already back up, and I didn't notice any issues. From my perspective (is it up when I need it?), even if you count this 30 minute outage against them, they're still above 5 nines for me. I've encountered many gmail (mostly imap) outages in the last 10 years, and mostly moved off of them when I moved to fastmail. Even if they've had 100% uptime since I last checked, they're still nowhere close to getting back up to 5 nines for me.
- californical 4y agoYeah I’ve basically never had issues. I wish I could convert more people to Fastmail, they’re a great company. The only time I had issues was when I made some gnarly config attempting to auto-sort all of my emails, and their support rep was very knowledgeable and useful. An actual response from real humans, who actually listened to me instead of checking boxes of “have you tried turning it off and on again”. It’s a recommendation that I originally got from HN, and hopefully others will see all of the positive comments in this thread as well :) Only thing that still frustrates me constantly: their mobile app doesn’t work offline. If you want that, you’ll need to set up IMAP with another email client (like Apple mail)..
- deleted 4y ago[deleted]
- ksidudwbw 4y agoSo many developers, so many mail accounts, such an old and simple protocol.. Why haven't anyone rolled their own with modern infra principles? And shared it with others.. Perhaps in another jurisdiction with GDPR
- 369548684892826 4y agoYou mean like JMAP?
- davidbanham 4y agoI was pretty ticked that it was down right when I wanted to send an email to notify a client that I’d done something I’d promised by COB. Not like it happens often, though. They’re a good provider.
- adamparsons 4y agoahhhh I did have one email fail to send earlier, SSL error, but it sent when I retried just seconds later
- yakubin 4y agoThe iOS app told me I should update it. After I did, it still says it’s out-of-date, but now I’m completely blocked from using it. Not a good update.
- mdaniel 4y agoA handy bookmark to have is https://betaapp.fastmail.com/login/ https://betaapp.fastmail.com/login/ which (if any past incident is an indicator) is separate infra than production and thus can continue to work I enjoy the beta version so much that I just live on it all the time, if that helps set expectations about how "beta" it is