I would start with scheduling one on one meetings. Listen most of the time. Write down issues, comments, and suggestions, and use the information as a guide for

I would start with scheduling one on one meetings. Listen most of the time. Write down issues, comments, and suggestions, and use the information as a guide for what to do next. I.e. common sense approach. Concerning books, this one is pretty good and short: https://pragprog.com/titles/rdbcd/behind-closed-doors/ https://pragprog.com/titles/rdbcd/behind-closed-doors/