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> In the end it's just business. You either make a client happy or you don't. Spot on. 1) Do good work. Be patient and kind to clients. Remember when someone
by dbg31415 4y ago
> In the end it's just business. You either make a client happy or you don't.
Spot on.
1) Do good work. Be patient and kind to clients. Remember when someone asks you to do something for the 8th time, "Hey, it's their money."
2) Make sure you write your contracts in a way that lets you raise rates every January. Aim for a 10% increase every calendar year.
3) Give clients a discount if they sign retainers, or longer contracts. This ultimately means less sales cycle, and more profit for you.
4) Raise rates on clients based on how much you like the work. If you really don't enjoy working with one client, raise their rates until you can stomach the work. If you like a client... yeah cut them some slack.
5) Always know who your stakeholders are at a company, and make sure you send some nice thank you gifts this time of year. Even if it's just a card saying why you appreciate certain people on their team... letting those people know, and letting their bosses know... that buys you a lot of goodwill. 'Tis the season. (=
- varispeed 4y agoRe 5) you must be careful with the gifts as that may be misconstrued as bribery or a kickback. A card should be fine, but a bottle of Champagne rather won't be.
- Natsu 4y agoOne of our salesmen seems to like giving out small bags of nice chocolates.
- chubbnix 4y agoAre you in the public sector is this a common issue in your industry? I ask because gifts and emoluments are common in my industry (manufacturing) with contracted clients in the private sector.
- toqy 4y agoThey make a big deal about it in pharma in trainings and whatnot, but then they don't really seem to enforce it. Adobe providing catered box seats to a big game? No problem. Random director spending too much on an internal team dinner, problem. It's pretty strange.
- piva00 4y agoI'm in the private sector and I'm in no way allowed to accept gifts worth more than 10-15€ and even those are under strict premises to not allow it to be misconstrued as a bribe. Not even working in any industry that is usually under scrutiny for bribes (finance, defence, pharma, etc.).
- WirelessGigabit 4y agoYou sure this is about bribes and not about taxes?
- Arrath 4y agoYeah this is a great cautionary point. A goodly chunk of my annual training is about bribes/inappropriate gifts.