> Tesla customers are a captive audience wholly dependent on a startup with no customer service. People keep saying this but its just not true. Look at their g

> Tesla customers are a captive audience wholly dependent on a startup with no customer service. People keep saying this but its just not true. Look at their growth in terms of service centers. And their mobile service fleet is the largest in the US, and reduced the need to bring the car in. And their software capability allows for less trips due to software issue. Of course their costumer service is not perfect, but given the growth they had its essentially impossible to keep up with customer service. If you look at other car startups, dealerships also don't fall out of the clear blue sky. Had Telsa built with dealerships they very likely would have had very similar growth problems in terms of service capacity. > Non-Tesla customers have virtually infinite options, and someone to actually take care of them. I suggest you read even the most die-hard Tesla fansites and see just how bad Tesla's anti-dealership strategy is for the customer. Only browsing forums where people specifically to complain is selection bias. And you can find forums like this for lots of dealerships and car companies.