I am currently in the mailing loop hell and had to message an old colleague who now works there for help. It‘s absolute insanity. You can‘t speak with a higher

I am currently in the mailing loop hell and had to message an old colleague who now works there for help. It‘s absolute insanity. You can‘t speak with a higher up. Each call, the new customer service rep has to start from the beginning. Every third call is canceled on you without notice. Every second call they ask you to reset your password and wait 24 hours. Mind boggling.