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Very cool product and demo — congrats Tom! I’d love to hear your thoughts about customer success moving to Slack generally. What businesses are your clients, mo
by jenthoven 4y ago
Very cool product and demo — congrats Tom! I’d love to hear your thoughts about customer success moving to Slack generally. What businesses are your clients, mostly? Is unthread a good fit for B2B companies with high ACV?
- bachonk 4y agoHigh ACV B2B is right on. The most common customer use-cases that we've been seeing: – Devtool SaaS (engineers want to debug over Slack) – High-touch SaaS (software with a strong services component, like tax software) – Agencies (sales & marketing agencies use Slack as primary ticketings/comms platform)