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Lovely idea! We use Slack for CX - per-customer channels. I think one of our concerns with this approach is the fact that it doesn't feel scalable, especially w

Lovely idea! We use Slack for CX - per-customer channels. I think one of our concerns with this approach is the fact that it doesn't feel scalable, especially when it comes to locating knowledge/experience around similar support queries/cases. I was wondering about your thoughts on that front?

bachonk 4y ago
Our goal is to make it scalable! With the Slack Inbox and the auto-assignments, you could literally mute all of your customer channels and still stay on top of everything. Our largest customer right now has >700 Slack Connect channels
- rudi_mk 4y ago
  Now I'm psyched to try this out.