Sorry. The tone is abrasive because it's channeling years of having to tell customers with a broken 1500 or even 1000 Euro laptop that it can't be fixed because

Sorry. The tone is abrasive because it's channeling years of having to tell customers with a broken 1500 or even 1000 Euro laptop that it can't be fixed because the manufacturer put zero effort into repairability and, while I wish I could do anything at all to help them, all I can do is tell them 'sorry'. I hated letting down my customers. Meanwhile, companies like Microsoft are making money hand over fist with this stuff with no regard to what happens after the warranty period ends. It makes me furious.