> (but it is true that often there is no snappier software that does what they need) I think this is the key phrase. Given the choice between snappy but doesn'

> (but it is true that often there is no snappier software that does what they need) I think this is the key phrase. Given the choice between snappy but doesn't do all they need, or does it slowly. They will rearrange their lives and use the slow/bloated software that does what they need. It's exactly the same question answered as "should we improve performance or add a feature" that we ask users all the time. > they hate it and reorganize their life if necessary to use it as little as possible My particular software is of the kind that all users use it 100% of the time (i.e. 40h a week more or less). So there really isn't any way to use it more or less. They just get N dollars of work done in a week and that N will beat any amount of frustration, apparently.