> when folks complain about jira, ~99% of the time, it's a complaint about the process and people Not exactly. Most of the time, when people complain about JIR

> when folks complain about jira, ~99% of the time, it's a complaint about the process and people Not exactly. Most of the time, when people complain about JIRA they are complaining about its complexity, which gets exacerbated by PM's attempts to customize the system to their own liking, turning it into spaghetti. Even when the actual intended process is fine. That, and the slowness, subpar UI and arcane permissions system.