That is something I immediately noticed. There's no follow up as to whether any of this actually worked. This just seems like a way for management to rationaliz

That is something I immediately noticed. There's no follow up as to whether any of this actually worked. This just seems like a way for management to rationalize understaffing and shift the blame to anything but the lack of adequate staff. The article paradoxically argues against specialization but then goes on to say generalist must choose a team and specialize in certain team tasks. The entire article just smacks of managerial double-speak that puts employees in a situation that's unwinnable by design while alleviating management of any responsibility for their decisions. Don't specialize enough? Well that's the employees fault. And if they over specialize? Well that's their fault too. Just hire more people. And if you can't afford to adequately staff your own company, that's your fault not your employees. Your poor management skills is what got you into that situation. You have no one to blame but yourself.