Industry wide, we've shifted toward "blameless" operations. People fail, they make mistakes, they break things. That's part of existing. Building a culture that

Industry wide, we've shifted toward "blameless" operations. People fail, they make mistakes, they break things. That's part of existing. Building a culture that doesn't penalize people for mistakes (with exception, obviously) is, in my opinion, crucial to enabling people to accept responsibility. If you think your mistakes will cost you, how can you be expected to own up to them? If you can't up to them, how can you be honest about what happened? If you can't be honest, how can we improve things going forward? This is a core concept for good incident management and really it should extend to our personal lives as well. I fail the deflection test sometimes but it's always reactionary and I've learned to be able to correct for it, on reflection. I'm still working on not failing on the first pass but I've improved over time because I practice what I preach. Because I focus less on blaming others, I find myself able to be more honest about my mistakes.