There’s rarely an upside to apologizing. It’s way easier to make someone else look worse than to do better. So blowing tiny mistakes out of proportion to take o

There’s rarely an upside to apologizing. It’s way easier to make someone else look worse than to do better. So blowing tiny mistakes out of proportion to take others down a peg is an effective strategy. Most mistakes don’t matter. They cost so little, and the alternative to small mistakes is so much worse, that a mistake is the best outcome systematically if you consider the all-in costs. You can make “no mistakes” but take forever to get anything done, and that is more costly all in, but you didn’t make a “mistake” that anyone can pin on you. But if your organization can’t account for those costs, or even comprehend them, “no mistakes” becomes the target. ”No mistakes” turns out to be ruinous, because nobody was allowed to make small errors, move fast, and learn along the way.