>If people running a drive-thru for 12h without a break don't deserve tips, I don't see why the people pouring coffee in a trendy cafe like the author describes

>If people running a drive-thru for 12h without a break don't deserve tips, I don't see why the people pouring coffee in a trendy cafe like the author describes would. Exactly why I don't tip at coffee shops or to-go places. For waiters and delivery guys, that's part of the deal. But I guiltlessly hit 0 everywhere else. I'm only not even sure who gets the tips at some places. Like I go pick up a to-go order and I tip 10 bucks. Who is getting it? The person who packed it up? The person who handed it to me? The boss? I have no clue.